These are the terms concerning refunds for our customers:
- 100% money-back guarantee covers the price of the product only.
- In the event that you are not happy with any product you purchase from us then you are protected by a 3-day money-back guarantee.
- If you ask for a refund beyond 3 days after the initial purchase date of the product then you will not be granted a refund and there are no exceptions to this rule.
- Recurring payments are not refundable, since they fall outside of the 30 day guarantee period (e.g. if you purchase an annual subscription, you can get a refund within 3 days of the initial purchase, but you can’t get a refund 12 months later when the subscription is automatically renewed, because that’s 11 months after the refund period expired). Subscriptions need to be cancelled in advance if you don’t wish to renew them.
- We reserve the right to refuse a refund if you continue to use Beginners Base products after requesting the refund.
Customers must contact our support department to request a refund on any of our products. Once a valid refund request is submitted, the refund process will take no more than 30 days (usually much quicker than that). All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
- You have THREE (3) days from the date of the original purchase to return the product to receive your refund. Any return received after the THREE (3) DAY time limit will not be processed.
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors ( Paystack, others). These third-party services guarantee the privacy of your data on their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provision that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.
Payments are processed through third-party payment providers like Paystack, to ensure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as downloads, membership premium content access, and on receipt of payment. All goods remain property of the company until paid for in full. The download instructions are sent by email after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Cancellation and Refund Policy
Any subscription services may be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, in their user account on Beginners Base, or by contacting our support staff A minimum of 24 hours notice of cancellation is required. All our products come with a 3-day refund guarantee. Customers can request a refund by contacting our support staff Refunds are only granted within 30 days of the original payment. Refund requests that reach us outside of 30 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not. Both the customers and ourselves have the right to terminate/cancel for any reason.